Privacy Policy

COOKIES

The website www.abbacomillasgolfhotel.com is owned by CARRIACO, S.L and complies with the provisions of Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the Royal Decree Law 13/2012, of 30 March, and also with the obligation to provide information to users as outlined in Organic Law 15/1999, of 13 December, on the Protection of Personal Data. 

Identification Details
Name: CARRIACO, S.L
VAT number:   B-85619476
Address: Urb Rovacias, s/n
Town: Comillas 
Province: Cantabria
Telephone: +34 942 720 470 
Fax: +34 942 720 471
Email: comillas@abbahoteles.com
URL:  www.abbacomillasgolfhotel.com
Companies Register

 

Customer Registration.

Data provided will be processed by ABBA Hoteles, S.A. to help manage your booking and to facilitate future bookings, based on contractual compliance, and said data will be communicated, for this purpose, to the hotel where you have made your booking. If you authorise and agree to receive communication related to ABBA and other chain establishments, your data will be processed for that purpose, based on your authorisation, and will not be sent to third parties that do not pertain to the Chain. To broaden the information provided or to exercise the rights granted to you by law (access, rectification, suppression, limitation, opposition and portability), you may consult the Privacy Policies.

 

Abbantage Program Registration

The data provided will be processed by ABBA Hoteles, S.A. to help manage your membership in the chain’s loyalty program and to obtain benefits, based on contractual compliance. Your data will be shared for the same purpose with the various establishments that belong to the chain. To broaden the information provided or to exercise the rights granted to you by law (access, rectification, suppression, limitation, opposition and portability), you may consult the Privacy Policies.

 

Contact

The data provided will be processed by ABBA Hoteles, S.A. to help manage responses to your requests for information, based on your consent. If you authorise and agree to receive communication related to ABBA and the various hotels that belong to the chain, your data will be processed for that purpose, based on your authorisation, and will not be sent to third parties. To broaden the information provided or to exercise the rights granted to you by law (access, rectification, suppression, limitation, opposition and portability), you may consult the Privacy Policies.

 

PRIVACY POLICIES

In accordance with Regulation (EU) 2016/679 from the European Parliament and Council, dated 27 April 2016 (“GDPR”) and its development regulations, ABBA HOTELES, S.A, ("ABBA") notifies all users of the Website www.abbahoteles.com (the "Website") about the processing of their personal data, as provided when accessing and using the Website and in their daily interactions with ABBA.

 

In general, for purpose will we process your personal data?

  • To deal with information requests placed through the contact section on the Website.
  • To send information, including electronically, regarding ABBA and the various chain establishments, regarding our activities, promotions and other information we think may be of interest to you.
  • To manage your online booking with any of the chain establishments
  • To facilitate registration and membership in our loyalty program, Abbantage, and to carry out any actions related to program membership and described in their legal conditions. In any event, one of the intrinsic benefits of program membership is receiving electronic notifications with member-exclusive promotions and offers.
  • To manage the business relationship with customers and/or suppliers.

What is the legitimacy for processing your data?

  • To deal with information requests placed through the “Customer Service” section on the Website. The consent given from the sent request. 
  • For the communication of information regarding ABBA and its various chain establishments, Your consent / art. 21.1 LSSI (Information Society Services Act), in the event of electronic communication.
  • For managing online bookings, execution of the contract.
  • Management and membership in our loyalty program, execution of the contract. Art 21.2 LSSI for sending communication.
  • To manage the business relationship with customers and/or suppliers, execution of the contract.

How long do we store your data?

In general, provided data will be stored for the duration that is deemed necessary for each of the purposes for which said data is required. In any event, for the legally established periods in the case of information related to service provision. For the period required to respond to and carry out the relevant internal follow-up of the communicated suggestion or observation. Regarding the sending of commercial communication via electronic means, until you state otherwise.

Which recipients will be sent your data?

In general, your data is not expected to be sent to third parties. The only communication that may be carried out, apart from that which is legally established, would be between ABBA and the other chain establishments, if necessary, such as in the event of a booking (at the hotel where you will be accommodated), or management of certain aspects of the loyalty program.

Apart from the aforementioned, third party Data Processors may have access to your data.

What are your rights when you provide us your data?

As long as ABBA processes your personal data, you have the right to request:

Access.- The interested party has the right to obtain from the data controller confirmation of whether data concerning him or her is being processed, as well as detailed information about certain aspects of the processing that is taking place.

Rectification.- The interested party will have the right to the rectification of inaccurate personal data that concerns them or to complete any data that is incomplete.

Suppression.- The interested party will have the right to request the elimination of their personal data; in any case, this elimination will be subject to the limits established in the regulatory standard.

Limitation of processing.- The interested party will have the right to request limitation regarding the processing of their personal data

Opposition to processing.- In certain circumstances and for reasons related to your specific situation, interested parties may oppose the processing of their data. ABBA will stop processing the data, except for with legitimate, compelling reasons or the exercise or defence of potential claims.

The right to data portability.- This means the interested party will have the right to receive the personal data that concerns them, which was provided to a data controller, in a structured, commonly used and machine-readable format, and the right to transfer said data to another data controller.

The referenced rights may be exercised via a written and signed request sent to ABBA Hoteles, S.A., Calle Acella, 1, 31008, Pamplona or sent to the following email address: abbahoteles@abbahoteles.com

What happens if I don’t provide the requested data?

It is mandatory to declare identifying data pertaining to the customer/user, as well as other contact data and any other data that may be required according to applicable legislation, and denying to provide said data may make it impossible to access the service. The remaining data requested is voluntary, meaning that not providing it will not hinder the establishment from performing in the contractual relationship.

Protection of the control authorities.

If you deem it appropriate, you may request the protection of the Spanish Data Protection Agency by presenting the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Security measures.

ABBA has adopted the legally required personal data protection security levels and has installed all available technical measures and means to prevent the loss, improper use, alteration, unauthorised access and theft of personal data provided to ABBA. Nevertheless, the user must be aware that Internet security measures are not impenetrable.

 

PRIVACY POLICIES / HOTEL ACCOMMODATION.

In accordance with Regulation (EU) 2016/679 from the European Parliament and Council, dated 27 April 2016 (“GDPR”) and its development regulations, the Hotel where you have been accommodated and whose company name you have been notified of in the basic information provided at the time of Check In ("Hotel"), provides you below with detailed information on the distinct types of processing of your personal data.

You will find a full list of the company names of the various chain establishments at the end of this document.

In general, for purpose will we process your personal data?

  • To enable provision of the contracted services.
  • Administrative management of the contracted services.
  • To management information about your booking prior to your arrival.
  • When applicable, to permit the sending of information, offers, or promotions, by Abba Hoteles, S.A., including electronically, regarding the Abba Chain and its various establishments.
  • To facilitate management of your benefits as a member of the Abbantage program.
  • Safety of goods and/or people, via the hotel video surveillance system. 
  • To manage the business relationship with customers and/or suppliers.
  • To respond to quality control queries or suggestions.

What is the legitimacy for processing your data?

  • To enable provision of the contracted services. Contractual compliance.
  • Administrative management of the contracted services. To share certain data with chain establishments to simplify the Check-in process. Legitimate interest.
  • To manage information about your booking prior to your arrival. Contractual compliance.
  • When applicable, to permit the sending of information, offers, or promotions, by Abba Hoteles, S.A., including electronically, regarding the Abba Chain and its various establishments. Consent / Art 21.1 LSSI
  • To facilitate management of your benefits as a member of the Abbantage program. Contractual compliance
  • Safety of goods and/or people, via the hotel video surveillance system.  Legitimate interest.
  • To manage the business relationship with customers and/or suppliers. Legitimate interest.
  • To enable the response to quality control queries or suggestions. Legitimate interest.

How long will we store your data?

In general, provided data will be stored for the time that is deemed necessary for each of the purposes for which said data will be required. In any event, for the legally established periods in the case of information related to service provision. For the period required to respond to and carry out the relevant internal follow-up of the communicated suggestion or observation. Regarding the sending of commercial communication via electronic means, until you state otherwise.

Which recipients will be sent your data?

In general, the only foreseen communications are those that are legally required, (Communication of guest data to police authorities according to the Citizen Safety Law), or others that may be legally established, such as before the AEAT (Spanish Tax Agency).

Similarly, communication may occur between the establishment and Hoteles Abba, S.A. or other chain establishments in order to manage the Abbantage program, or for the purposes of simplifying the check-in process once the party in question has stayed at one of our establishments.

If authorised, your contact data will be communicated to Abba Hoteles, S.A. to facilitate communication regarding Abba Hoteles, S.A. and other hotels pertaining to the chain.

Apart from the aforementioned, third party Data Processors may have access to your data.

What are your rights when you provide us your data?

As long as the Hotel processes your personal data, you have the right to request:

Access.- The interested party has the right to obtain from the data controller confirmation of whether data concerning him or her is being processed, as well as detailed information about certain aspects of the processing that is taking place.

Rectification.- The interested party will have the right to the rectification of inaccurate personal data that concerns them or to complete any data that is incomplete.

Suppression.- The interested party will have the right to request the elimination of their personal data; in any case, this elimination will be subject to the limits established in the regulatory standard.

Limitation of processing.- The interested party will have the right to request limitation regarding the processing of their personal data

Opposition to processing.- In certain circumstances and for reasons related to your specific situation, interested parties may oppose the processing of their data. The Hotel will stop processing the data, except for with legitimate, compelling reasons or the exercise or defence of potential claims.

The right to data portability.- This means the interested party will have the right to receive the personal data that concerns them, which was provided to a data controller, in a structured, commonly used and machine-readable format, and the right to transfer said data to another data controller.

The referenced rights may be exercised via a written and signed request directed to the management of the hotel where you were accommodated, sent to ABBA Hoteles, S.A., Calle Acella, 1, 31008, Pamplona or sent to the following email address: abbahoteles@abbahoteles.com

What happens if I don’t provide the requested data?

It is mandatory to declare identifying data pertaining to the customer/user, as well as other contact data and any other data that may be required according to applicable legislation, and denying to provide said data may make it impossible to access the service. The remaining data requested is voluntary, meaning that not providing it will not hinder the establishment from performing in the contractual relationship.

Protection of the control authorities.

If you deem it appropriate, you may request the protection of the Spanish Data Protection Agency by presenting the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Security measures.

The Hotel has adopted the legally required personal data protection security levels and has installed all available technical measures and means to prevent the loss, improper use, alteration, unauthorised access and theft of personal data provided to ABBA. Nevertheless, the user must be aware that Internet security measures are not impenetrable.

List of chain establishments.

ABBA BALMORAL - ESVO, SA
ABBA BURGOS - HOTISUELA, SL
ABBA BERLIN - Abba Hotel Berlin GmbH
ABBA CENTRUM ALICANTE - PROMOCIONES EURHOTEL, SA
ABBA COMILLAS - CARRICAO, SL
APARTAMENTOS ABBA COMILLAS GOLF - ROVACIAS, SL
ABBA FONSECA - SALAMO HOTEL, S.L
ABBA FORMIGAL - PARQUE HUESCA, SL
ABBA GARDEN - HOTEL ZIRI SL
ABBA GRANADA - JALERIVA, SL
ABBA HUESCA - BISQUE 2016 SL
ABBA JAZZ - MIVIRAL, SL
ABBA MADRID - CULMINA PROJECT, SL
ABBA PALACIO SOÑANES - PALACIO DE SOÑANES, SL
ABBA PLAYA GIJÓN - Mauna 2016 SL
ABBA RAMBLA - ARANEKO 2011, SL
ABBA REINO NAVARRA - HOTELES DE NAVARRA, SA
ABBA SANTANDER - HOTEL EL ARENAL DE SANTANDER, SL
ABBA SANTS - HOTELAMA, SL
ABBA XALET SUITES - HRT,S.L.

 

Regulations on the use of cookies


This Cookie Policy is an integral part of the Disclaimer and Privacy Policy of CARRIACO, S.L. Access and browsing the website, or the use of website services, implies acceptance of the General Conditions outlined in our Disclaimer (and therefore the Privacy Policy and Cookie Policy). Please read them carefully.
Thank you for visiting our website. We want you to have the best possible experience on the website and, for this reason, we have developed this Cookie Policy in the most transparent way possible.
 
What is a Cookie?

Cookies are files containing small amounts of information that are downloaded to the user’s device and used when visiting a website. Their main purpose is to recognise the user each time they access www.abbacomillasgolfhotel.com and, in addition, they enable us to improve the quality and usability of our website.
Cookies are essential to the functioning of the Internet; they cannot damage the user’s computer/device, and, if enabled in the browser settings, they help us identify and resolve potential problems in the functioning of www.abbacomillasgolfhotel.com.
 
Types of Cookie
There are different types of cookie. All cookies work in the same way, but there are small differences:

  • Session Cookies. Session cookies only last for the duration of your visit and are deleted when you close the browser. Their main purpose is to identify the type of device, support the security of the website or its basic functionality. They do not contain personal information that allows us to identify a person.
  • Persistent or Permanent Cookies: They are stored on the hard drive of the device, and our website reads them every time you visit www.abbacomillasgolfhotel.com. They have an expiry date or specific expiry period, after which the cookie will cease to function. They enable us to identify your actions and preferences, analyse visits, as well as helping us understand how users come to our website, and how we can improve our services.
  • Functionality Cookies: These enable www.abbacomillasgolfhotel.comto remember decisions made by the user, such as their log in details or username. The information collected by these cookies is anonymised (meaning that they do not contain your name, address or other data).
  • Third Party Cookies. Third party cookies are those installed by a website other than the one you are visiting; for example, those used by social media sites (such as Facebook) or external plugin content (like Google Maps). In addition, some adverting companies use this type of file to conduct follow-up of your visits to each website on which they advertise. 
  • Analytical Cookies: These cookies are for regular maintenance, and guarantee optimal functioning and service for the user, by collecting data about your activity.


The Use of Cookies by www.abbacomillasgolfhotel.com 

When you access www.abbacomillasgolfhotel.com, you expressly accept that we can use this type of cookie on your devices. If you disable the cookies, your browsing of www.abbacomillasgolfhotel.com may not be optimal and some of the utilities of www.abbacomillasgolfhotel.com may not function correctly.

 

  • Third Party Cookies. Google Analytics Cookies


The website uses the Google Analytics service, provided by Google, Inc., the main office of which is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").

Google Analytics uses cookies to help us analyse how users are using the website. The information generated by the cookie regarding your use of the website (including your IP address) will be transmitted directly and filed by Google on its servers in the United States. Google will use this information on our behalf in order to monitor your use of our website, gathering reports on the site’s activity and providing other services related to the activity of the website and use of the Internet. Google can transmit this information to third parties when required by legislation, or when these third parties process the information for Google. Google will not link your IP address to any other data that Google has.

If you wish, you can refuse for your data or information to be processed, by selecting the appropriate settings on your browser in order to reject the use of cookies. However, if you do so, you may not have the full functionality of this website. By using this website, you provide consent for your data to be processed by Google in the manner and for the purposes described above.

Name of cookies:
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Purpose of cookies:

Google Analytics cookies generate an anonymous user ID, which is used to count the number of times the user visits www.abbacomillasgolfhotel.com. It also registers the first and last time the user visited the website. Similarly, it calculates when a session ended, the origin of the user and keyword used.

User Configuration to Prevent Cookies.

At www.abbacomillasgolfhotel.com, in compliance with the relevant legislation, we provide the information for you to configure your Internet browser/browsers in order to maintain your privacy and security regarding cookies. We, therefore, provide the information and links to the official websites of the main browsers for support so that you can decide whether or not you wish to accept the use of cookies.

You can block cookies by using the configuration tools of the browser or you can set your browser to notify you when a server wishes to save a cookie:

  • If you use Microsoft Internet Explorer, in the menu option Tools > Internet Options > Privacy > Configuration. To find out more, go to: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies and http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-9.
  • If you use Firefox, in the menu option Tools > Options > Privacy > Cookies. To find out more, go to:
  • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • If you use Chrome, in the section Options > Advanced Options > Privacy. To find out more:
  • https://support.google.com/chrome/answer/95647?hl=en
  • If you use Opera, in the option Security and Privacy, you can configure the browser. To find out more, go to: http://www.opera.com/help/tutorials/security/cookies/

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